What If I’m Unhappy With My Hair?
At NOCO Hair, we care deeply about how you feel when you leave the salon. While we always aim for perfection, we also know that hairdressing is both an art and a collaboration—and there are times when the result may not align with the vision you had in your head.
Maybe your hair reacted differently than expected. Maybe the style felt right in the chair, but doesn’t feel quite “you” at home. Or maybe it’s just not what you were hoping for. Whatever the reason, this post is here to guide you through the next steps with clarity and calm.
Step 1: Say Something While You’re Still in the Salon
If something doesn’t feel right during your appointment, please speak up to your stylist. They are trained to handle feedback with professionalism and respect, and they’ll often bring in a colleague to collaborate on a solution. If time allows, we’ll do everything we can right there and then to make it right.
Step 2: Take a Breath and Live With It (Briefly)
Sometimes, it takes a few days to know how you really feel. Your stylist may recommend that you try styling it yourself, wash it once or twice, or view it in different lighting before rushing to judgment. Often, this is all it takes to settle into something new.
Step 3: If It’s Still Not Right, Let Us Know
If after trying it at home, you’re still not happy, get in touch as soon as possible. Contact us within 10 days of your original service so we can bring you back in and work together on a solution.
Contact:
📞 Call: 0117 403 0998
📧 Email: [email protected]
Please include:
- Your name
- The date of your visit
- A brief description of what you were hoping for
- What you don’t like about the result
- What you think the right solution might be
Step 4: We’ll Work With You to Make It Right
If possible, we’ll bring you back into the salon and do everything we can to fix it within reason. Our team will consult, collaborate, and treat it with urgency and care.
If we still can’t get you to a place where you feel confident and happy, we will offer a refund for the part of the service you’re unhappy with. For example:
- If the haircut is fine, but you’re unhappy with the colour → you’ll receive a full refund for the colour portion (excluding any treatments).
Your Guarantee
To honour our Client Care Guarantee, you must contact us within 10 days of the original service. After that period, we’re no longer able to offer corrections or refunds.
One Final Note
We believe the best hair starts with a great consultation. If at any point before the service begins you feel we’re not fully aligned, we’d far rather pause, clarify, or reschedule than go ahead with uncertainty. Trust and communication are key—and we’re on your team.
