Club NOCO Hair Terms and Conditions
Please not that we will always endeavour to place you with the stylist of your choice, on the Directors Cut, Colour World and Anything Memberships. Pre booking may be essential and should for any reason your stylist not be able to do your hair you will be prioritized with the next available stylist. A patch test may be required before an colour work and colour will always be done subject the your colourists best advice on the health of your hair.
Club NOCO Hair Terms and Conditions
Membership is subject to Club NOCO terms and conditions.
Please print a copy for your records. If you decide you do not agree with the terms and conditions, please cancel your direct debit instruction BEFORE your first payment is taken.
‘CLUB NOCO’ MEMBERSHIP AGREEMENT
1. ‘The Company’ is NOCO HAIR LTD., also referred to in the agreement as ‘NOCO HAIR’, ‘NOCO’, ‘we’ and ‘us’.
2. If you have purchased club membership for yourself, you are referred to in the agreement as ‘you’ or ‘the member’.
3. If you have purchased club membership as a gift, terms relating to payment are applicable to the purchaser. Terms relating to
membership and services are applicable to the member who is referred to as ‘you’ or ‘the member’.
1. This Agreement is governed by the law of England and Wales. You should print a copy of this Agreement for future reference and a copy will be emailed to you following purchase.
2. The membership agreement is of 12 months duration (subject to terms under the heading “Cancellation”).
3. If any of the terms of this Agreement are invalid, unenforceable or illegal the remaining terms can still be enforced.
4. We may make reasonable changes to the Membership Agreement terms and conditions at any time.
5. We will send to you email confirmation of these terms using the email address you used when you joined.
6. Membership is open to all customers over the age of 18. You must have access to an email account and provide us with the email address.
7. The Monthly Payment Option is only open to those who have been customers of NOCO HAIR Ltd. for a minimum of 6
8. The Company reserves the right to restrict the number of memberships available at each tier or across the whole Club
without notice or explanation.
9. Additional services (for example conditioning treatments) and products over and above your annual entitlement will be charged at
the current tariff or list price and do not form part of this agreement.
10. You may upgrade any service included in your entitlement by paying the difference between your included entitlement and the
current tariff or list price for the relevant service.
11. All included products will be drawn from those brands and lines normally stocked in the salon. Included products are of
regular retail size and will be those recommended as necessary by your stylist.
1. A Force Majeure Event is defined as an event beyond the reasonable control of NOCO HAIR. These could include but
are not limited to industrial disputes (whether involving NOCO HAIR or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
2. We shall not be liable to you as a result of any failure to perform our obligations under this agreement as a result of a Force Majeure Event.
1. Membership is not transferable and entitlement to inclusive services and products is restricted to the Member.
2. Attempting to book services on behalf of someone else will bring this agreement to an immediate end and a penalty of £200 becomes immediately payable.
1. By purchasing the monthly payment option you are agreeing to the terms of this membership agreement. A copy of these terms will
be emailed to you following your purchase.
2. Payments are due monthly and will be collected by Direct Debit on or close to the 1st of each calendar month. You agree to maintain a direct debit instruction with your bank for the amount due. Please do not cancel your Direct Debit instruction without contacting us first.
3. If your Bank fails to make a direct debit payment from your account when due NOCO HAIR will write or email to advise you of this. An administration fee of £20 will be charged for each failed direct debit payment.
4. If you cancel your Direct Debit instruction without giving us notice of cancellation (see “Cancellation” below) or making a new Direct Debit instruction an administration fee of £20 will be charged for each failed direct debit payment.
5. If you fail to make an overdue payment within 14 days you agree that:
a) The full outstanding amount for your one-year membership shall be immediately due
b) We may use your Direct Debit mandate to recover the full outstanding amount. You will in these circumstances have the option to instead cancel your membership in line with the terms of this agreement under the heading “Cancellation”.
6. Should the Company be obliged to institute legal proceedings against the Member arising from breach of the terms of this Membership Agreement, including but in no way limited to their failure to pay any amount due by the due date, the Member acknowledges that they shall be liable for all tracing fees, collection commission and legal costs as may be allowed by the Court.
7. The Company may disclose personal particulars contained in the Membership Agreement to a credit reference agency or any other party necessary in obtaining settlement of arrears.
8. Payments by instalments are due regardless of your salon usage. In the event of a payment default use of salon services will be denied until the shortfall has been made up.
1. You may cancel your membership without giving any reason within 14 days of membership. This allows time for you to ensure you have made a sound decision about membership, and to allow the beneficiary of gift membership the opportunity to ensure they can and will agree to the terms of this membership agreement.
a) If you have had the benefit of any services or products in the first 14 days you must pay the difference between your monthly membership payment and the total tariff or list price of the products and services.
b) If you have had no products or service we will refund your first payment in full.
c) If you have had the benefit of products or services totaling an amount less than the amount of your first payment, we will refund the difference in the form of non-transferable vouchers valid against future service with an expiry date of 3 months following cancellation.
2. This is not a credit agreement and you may cancel your membership at any time during the 12 month period. You must give us a minimum of two weeks notice or pay an administration fee of £50 in lieu of notice.
a) You must pay the difference between your monthly membership payments and the total tariff or list price of any products and services you have had the benefit of. We will include in this total any appointments you have failed to turn up for or cancelled with less than 48 hours notice.
b) If you have had the benefit of products or services totaling an amount less than the amount of your payments no refunds will be made.
3. We reserve the right to cancel your membership without notice or giving any reason. No refund will be made for past membership fees though we will refund the current month’s fee if you have not had the benefit of any service or products during the current month.
4. If we cancel your membership due to abuse of Club benefits, either real or perceived, we will charge you for any difference between the amount you have paid in membership fees and the price list total for services you have enjoyed. We reserve the right to use your Direct Debit instruction to recover this amount.
1. You will be contacted by email before the expiration of current membership, detailing the ruling rate at which membership can be renewed. Unless you give, two weeks before expiration of the current membership, the Company written registered notice terminating membership the Member agrees that membership shall automatically be renewed for a further year at the same level and under the same terms. In the event a level of membership is discontinued we will renew your membership on the closest equivalent level. If you choose to communicate your cancellation by email we strongly recommend calling on 0117 403 0998 to confirm receipt.
2. In case of dispute the onus is on you to show that you terminated membership in accordance with these terms.
1. We may send you information relating to your membership, NOCO HAIR and current offers and promotions by email, SMS or by post
2. You may opt out of email and SMS communications that we may send but if you do we cannot be held responsible for any loss incurred by you not receiving relevant communications. Communications posted (either with or without proof of posting) will be assumed to be received. Emails will be assumed to be received and read.
3. You agree to tell us immediately of any changes to your personal details including contact information.
1. You may complain to us by emailing [email protected] using the email address that we hold for you. You should call us on 0117 403 0998 to confirm that we have received your email.
Levels of Membership
Each level of membership carries a particular set of benefits. You should ensure that the level of membership you choose is appropriate for your needs. We may, at our discretion, allow you to move to a higher level of membership, but membership cannot be downgraded to a lower level except at the renewal date
1.THE NOCO CUT
Membership at this level includes unlimited haircuts (subject to terms under “Unlimited Cuts” below) with any grade of stylist other than Corey or Noel subject to normal salon availability.
2. THE DIRECTORS CUT
Membership at the level includes a haircut with any of the NOCO HAIR Directors Noel or Corey
3. The Colour World
Membership at this level includes unlimited single process colouring services subject to terms under “Unlimited Colours” below with any grade of colourist subject to normal salon availability.
4.The Blow-dry Bar
Membership at this level includes unlimited blowdires (subject to terms under “Unlimited blowdires” below) with any grade of stylist other than Corey or Noel subject to normal salon availability.
5. THE SIGNATURE
Membership at this level includes unlimited haircuts (subject to terms under “Unlimited Cuts” below) and hair colour services (subject to terms under “Unlimited Colours” below) with any grade of stylist subject to normal salon availability.
1. Purchase of membership entitles you to unlimited haircuts during the 12 months membership agreement.
2. Cuts are subject to normal salon availability: club members receive no priority for available appointment slots and no guarantee of availability is made.
3. You can book your haircuts up to one calendar year ahead.
4. Though the number of haircuts is unlimited, we would view having more than one haircut in a three-week period as excessive and unreasonable. If you need to exceed this please discuss your requirements with your stylist ahead of purchasing membership.
5. If we feel you are abusing the free cuts we reserve the right to cancel your membership (see “Cancellation” above)
1. Purchase of Blowdry Bar membership entitles you to unlimited blow-dries during the 12 months membership agreement.
2. Blow-dries are subject to normal salon availability: club members receive no priority for available appointment slots and no guarantee of availability is made.
3. Blow-dries can be booked up to six weeks ahead.
4. We will endeavour to book your blow-dry with your choice of stylist, but we reserve the right to allocate another stylist or capable apprentice to fulfil this service if operational requirements dictate that we should. We will inform you of any changes as soon as possible.
5. Though the number of blow-dries is unlimited, we would view having more than one blow-dry in one day as excessive and unreasonable. If you need to exceed this please discuss your requirements with your stylist ahead of booking.
1. Purchase of Colour World Ultimate membership entitles you to unlimited hair colour services during the 12 months membership agreement.
2. Colour appointments are subject to normal salon availability: club members receive no priority for available appointment slots.
3. You can book your hair colour appointments up to 12 months ahead.
4. Though the number of colour services is unlimited, we reserve the right to refuse service if we feel it is a) unnecessary, b) potentially damaging to your hair or scalp condition or c) against manufacturer’s instructions, accepted industry practice or the terms of our liability insurance.
As part of NOCO HAIR Ultimate membership, you will be issued with one
1. The Mayday service has a special booking hotline number which must be used when booking a Mayday service.
2. To use a Mayday you must call before 8am to ensure service the same day. Calls must be placed on the same day as the required appointment.
3. Mayday vouchers are not transferable.
4. Mayday service can include: semi-permanent colour, parting foils, tint regrowth, wash cut and finish or blow-dry.
5. Though we guarantee service, we cannot guarantee the member of staff who will carry out that service. We will endeavour to use a qualified stylist but we may use a supervised, capable apprentice at our discretion.
How to cancel
Entering a membership with us is a one year agreement. You can cancel at anytime with one months’ notice. However, if you do cancel within the year and you have received more than the value you have paid, we ask that you pay the difference to activate your cancellation.
By subscribing to Club Noco Hair I agree to the terms and conditions