Terms & Conditions

“Our Commitment to a Seamless Client Journey”

At NOCO Hair, we are dedicated to providing you with an exceptional salon experience from start to finish. To ensure your visit is as smooth and enjoyable as possible, we have established a set of policies and terms and conditions. These guidelines are designed to uphold the highest standards of service, transparency, and professionalism. By familiarizing yourself with our policies, you can confidently embark on your NOCO Hair journey, knowing that your satisfaction and well-being are our top priorities. Thank you for entrusting us with your hair & beauty needs, and we look forward to exceeding your expectations at every visit.

1.1 Appointment Booking Policy

2.1 Pricing Awareness

2.2 Tipping Policy

2-3 Fringe Trim Policy

3.1 Money Back Guarantee

3.2 Refund Policy for Smoothing Treatments

4.1 Late Arrival Policy

5.1 Client Conduct Policy

6.1 Health and Safety Policy

6.2 Children’s Use of/ Height Restrictions of Wash Basins Policy

7.1 Allergies and Sensitivities Policy

8.1 Product Usage Policy

9.1 Privacy Policy

10.1 Cancellation Policy

11.1 Certificates and Promotions Policy

12.1 Responsibility for Personal Items Policy

13.1 Changes to Terms and Conditions Policy

14.1 Licensing and Regulations Disclosure

15.1 Ethical and Professional Conduct Policy

16.1 Force Majeure Policy

17.1 Dispute Resolution Process:

18.1 Gift Cards

19 Hair colouring policy

1.1 NOCO Hair Appointment Booking Policy

At NOCO Hair, we want to make scheduling your appointments as convenient as possible. To ensure a smooth booking process and provide you with the best service experience, we have established the following appointment booking policy:

Booking Methods:

  • Preferred Booking Methods:
    • We encourage clients to book their appointments using one of the following preferred methods:
      • NOCO Hair App: Download and use our NOCO Hair mobile app for easy and efficient appointment scheduling.
      • Telephone: Call our salon directly to speak with a friendly team member who will assist you in booking your appointment.
      • Website Booking Portal: Visit our official website and utilize our user-friendly online booking portal to reserve your desired time slot.
  • Avoid Social Media Messaging: While we appreciate your engagement on social media, we kindly request that you refrain from booking appointments or making scheduling inquiries through social media messaging platforms. These messages may be missed, leading to potential scheduling issues.

Cancellation Policy Reminder:

As mentioned in our salon’s cancellation policy (refer to our previous communication), we have specific guidelines for appointment cancellations and rescheduling. It’s essential to understand and adhere to these policies to ensure efficient salon operations and provide fair treatment to all clients.

Cancellation Policy Recap:

  • Cancellations and rescheduling must be made with at least 48 hours’ notice to avoid any cancellation fees.
  • If you cancel or reschedule within 48 hours of your appointment, you may be subject to a cancellation fee.
  • For more details regarding our cancellation policy, please refer to our comprehensive policy statement.

2.1 NOCO Hair Pricing Awareness and Tipping Policy

At NOCO Hair, we believe in transparency and ensuring that our clients have a clear understanding of our pricing structure. To provide you with the best salon experience and to address any pricing-related inquiries, we have established the following pricing awareness policy:

Pricing Information:

  • Pricing on Our Website and Booking Portal:
    • Our current pricing for various services, treatments, and products is readily available on our official website and in our online booking portal.
    • We encourage clients to review our website and booking portal for pricing information before scheduling their appointments.
  • Price Variability:
    • Please be aware that pricing may change for various reasons, including stylist promotions, product updates, or changes in service duration.
    • Our team members are continuously encouraged to enhance their skills and expertise, and as a result, their pricing may reflect their experience levels.

Understanding and Confirming Prices:

  • Inquire About Prices:
    • To ensure you have accurate pricing information, we encourage you to ask your stylist about the cost of your desired services when scheduling an appointment. This can be done through our telephone booking service or by discussing it with your stylist in person at the beginning of your appointment. Please be aware that prices given over the phone are only a guide and may vary when we have done a thorough assessment of your hair. The price can change.

Price Confirmation:

  • Our stylists are committed to providing you with transparency regarding pricing. It is our standard practice for stylists to confirm the cost of your requested services, including any additional treatments or products, right at the beginning of your appointment. This ensures that you are fully informed and helps prevent any unexpected surprises.

Open Communication:

  • Questions and Clarifications:
    • We value open communication with our clients. If you have any questions or require clarifications regarding pricing or the cost of specific services, please do not hesitate to ask your stylist. We are here to address your concerns and provide you with the information you need to make informed decisions.

2.2 NOCO Hair Tipping Policy

At NOCO Hair, we greatly appreciate our clients’ generosity in showing their appreciation to our stylists and team members. To ensure clarity and transparency regarding tipping, we have established the following tipping policy:

Client-Initiated Tipping:

  • Tipping Gesture: Any tipping conducted by clients is considered a gesture of appreciation towards their stylist or team member for exceptional service.
  • Client Responsibility: Tipping is entirely voluntary and at the discretion of the client. It is the responsibility of the client to initiate and complete any tipping action.
  • No Involvement of NOCO Hair: Tipping transactions are conducted directly between the client and the stylist or team member. NOCO Hair is not involved in the tipping process and does not facilitate or oversee these transactions.

Tipping Methods:

  • Cash Tips: Clients may choose to provide tips in cash directly to their stylist or team member at the time of service.
  • Easy Tip Software: For clients who prefer electronic tipping, NOCO Hair offers the use of Easy Tip software. Clients can find a QR code for Easy Tip on our reception desk. This software facilitates electronic tipping directly to the stylist or team member of their choice.

Income Declaration:

  • Team Member Responsibility: Stylists and team members are responsible for declaring any additional income received through tips as required by local tax regulations.

Privacy and Transparency:

  • Client Privacy: NOCO Hair respects the privacy of clients and does not track or record tipping transactions. Tipping amounts and decisions are kept confidential.

Policy Review and Updates:

  • Policy Review: This tipping policy is periodically reviewed and updated to ensure it aligns with the preferences and needs of our clients and team members.

We appreciate your understanding and cooperation in adhering to our pricing awareness policy. Our aim is to make your salon experience as enjoyable and transparent as possible. If you have any further inquiries or require assistance, please feel free to reach out to us through our preferred communication channels.

2.3 Fringe Trims and Styling Policy

1. Fringe Trims Between Appointments:

For existing clients who have had their last haircut at NOCO Hair, we offer fringe trims at a cost of £10. This service is designed to keep your fringe looking sharp and well-maintained between full appointments. Fringe trims between appointments are available on a walk-in basis during regular salon opening hours.

2. Fringe Styling for New Clients or New Fringes:

For new clients or those who do not have a previous haircut history with NOCO Hair, or if you are looking to have a new fringe put in, we offer fringe styling appointments. These appointments can be booked online or in the salon and are typically 15 minutes in duration. The pricing for fringe styling will be based on the service duration and the level of the stylist, ranging from £15 for a 15-minute service with a stylist at the lowest level to £50 for a 15-minute service with a stylist at the highest level.

3. Consultation:

We encourage you to consult with your stylist to determine the best fringe trim or styling

3.1 Money Back Guarantee

At NOCO Hair, we are committed to providing our clients with exceptional haircare services, and we want you to love your hair. We understand that sometimes issues may arise, and we are here to address them promptly and to your satisfaction. To ensure you have confidence in our services, we offer a 14-day money back guarantee under the following terms and conditions:

Money Back Guarantee Terms and Conditions:

  1. Notification Period: If you encounter any issues with your hair cut or color, please inform us within 7 days of the original service. We value your feedback and want to address any concerns promptly.
  2. In-Person Assessment: To assess and understand the issues you are experiencing, we require you to visit our salon in person. During this assessment, our professional stylists will evaluate your hair and discuss your concerns with you.
  3. Rectification Process: Following the assessment, we will work with you to schedule another appointment within 14 days of the original service to rectify the hair-related issues you have encountered. This appointment will be provided at no additional cost to you.
  4. Full Refund Option: In the rare event that we are unable to meet your expectations or rectify the issues to your satisfaction, we will offer you a full refund for the original service cost.

Exclusions:

  • This money back guarantee offer does not apply to the purchase of retail products, keratin/smoothing treatments, or styling services.
  • The guarantee is specifically related to issues with haircuts and hair color services.

How to Request a Refund:

  1. Contact NOCO Hair via telephoning our salon or email [email protected] within 7 days of your original service to report the issue. Please do not contact us via social media or any other form of communication as it may not get seen.
  2. Schedule an in-person assessment at our salon for our stylists to evaluate your concerns.
  3. If necessary, schedule a follow-up appointment for rectification within 14 days of the original service.
  4. If the issue persists and we cannot meet your expectations, we will offer a full refund.

Your Satisfaction Matters:

At NOCO Hair, we are dedicated to delivering exceptional hair care services and ensuring your satisfaction. Our money back guarantee is a testament to our commitment to your happiness and confidence in our salon.

If you have any questions or require further clarification regarding this money back guarantee policy, please do not hesitate to contact us. Thank you for choosing NOCO Hair.

3.2 NOCO Hair Refund Policy for Smoothing Treatments

At NOCO Hair, we are committed to providing exceptional hair care services and products to our clients. We understand that smoothing treatments, such as Keratin Blow Dries and Phrizzio Therapy treatments, can yield different results depending on individual hair types and conditions. While many clients experience transformative results, we want to be transparent about our refund policy for these services:

Refund Policy:

  • We do not offer refunds on the cost of smoothing treatments, including both the service and any associated products used during the treatment.

Why We Don’t Offer Refunds:

  • Smoothing treatments can have varying effects on different hair types. While most clients notice significant improvements, including easier at-home management, shinier, and healthier-looking hair, results may vary.
  • In rare cases, some individuals may not experience the same level of transformation. This variation is not necessarily due to our application process but is more a matter of how the individual’s hair responds to the treatment.
  • It’s essential to understand that the effectiveness of smoothing treatments can be influenced by various factors, including hair texture, condition, and lifestyle.

Our Approach:

  • We encourage clients to consider smoothing treatments as a personalized journey to discover what works best for their hair.
  • The best way to determine the suitability and effectiveness of the treatment is to try it. We believe in offering clients the opportunity to experience the treatment firsthand to assess its impact on their hair.

Client Satisfaction:

  • Your satisfaction is of utmost importance to us. If you have any concerns or questions about smoothing treatments, please do not hesitate to reach out to our team. We are here to provide guidance and address any inquiries you may have.

We appreciate your trust in NOCO Hair for your hair care needs. Our goal is to help you achieve the best results possible while providing a clear understanding of our policies. If you have any further questions or require additional information, please feel free to contact us. 

4.1 NOCO Hair Late Arrival Policy

At NOCO Hair, we are committed to providing timely and efficient service to all our clients. To ensure a smooth salon experience for everyone, we have established the following late arrival policy:

Late Arrival Guidelines:

  • Arrival Time: We kindly request that clients arrive promptly for their scheduled appointments. Please aim to arrive at the salon a few minutes before your appointment time to allow for check-in and any necessary preparations.
  • 10-Minute Grace Period: We understand that unforeseen circumstances may cause minor delays. Therefore, we provide a 10-minute grace period for late arrivals. If you arrive within this grace period, we will do our best to accommodate your appointment as scheduled.

Late Arrival Consequences:

  • Exceeding the 10-Minute Limit: If you arrive more than 10 minutes late for your appointment, it may result in the following consequences:
    • The appointment may not be carried out as originally scheduled due to time constraints.
    • In cases where a deposit was collected, the late arrival may result in the loss of the deposit.

Appointment Rescheduling:

  • Rescheduling: If your appointment cannot be accommodated due to a late arrival, we will make every effort to reschedule it at a convenient time for both you and our team, subject to availability.

Promptness Matters:

  • Punctuality Importance: We emphasize the importance of punctuality to ensure the best salon experience for all our clients. Timely arrivals allow us to provide you with the full and undivided attention you deserve.

Deposit Policy: (If applicable, refer to your salon’s deposit policy here.)

Rights Reserved:

  • All Rights Reserved: NOCO Hair reserves the right to enforce this late arrival policy to maintain the efficiency and quality of our salon services. We appreciate your understanding and cooperation in adhering to these guidelines.

Thank you for choosing NOCO Hair. If you have any questions or require further information regarding our late arrival policy or any other salon policies, please feel free to reach out to us. We look forward to serving you and providing you with a wonderful salon experience.

5.1 NOCO Hair Client Conduct Policy

At NOCO Hair, we are committed to providing a welcoming and respectful environment for all our clients and team members. To ensure a positive salon experience for everyone, we have established the following client conduct policy:

Respectful and Appropriate Behavior:

  • Respectful Treatment: We expect all clients to treat our team members, other clients, and salon property with respect and courtesy at all times. Disruptive or disrespectful behavior will not be tolerated.
  • Professional Conduct: Clients are encouraged to engage in professional and respectful conversations while in the salon. Offensive language, derogatory remarks, or any form of harassment will not be tolerated.

Children and Pets:

  • Children in the Salon: While we understand that clients may need to bring children to the salon, we kindly request that parents or guardians ensure their children’s behavior is conducive to a peaceful salon environment. Running, shouting, or disruptive behavior should be avoided.
  • Pets in the Salon: We are a dog friendly salon if your pet is well behaved. Should any other clients be intimidated or allergic to your dog we may politely ask you to be seated in another area of the salon or in some circumstances ask you to take your dog off site.

Arrival and Departure:

  • Prompt Arrival: We encourage clients to arrive on time for their appointments. Late arrivals may impact the overall scheduling of appointments for both clients and stylists.
  • Timely Departure: Clients are expected to conclude their appointments in a timely manner to ensure that the next client’s appointment can start promptly.

Personal Belongings:

  • Personal Belongings: Clients are responsible for their personal belongings, including jewelry, bags, and electronic devices, while in the salon. NOCO Hair is not responsible for any lost or damaged items.

Compliance with Policies:

  • Adherence to Salon Policies: Clients are expected to adhere to all salon policies, including those related to appointments, pricing, and safety.

Consequences of Misconduct:

  • Consequences: In cases of disruptive or inappropriate behavior, NOCO Hair reserves the right to take appropriate action, including refusal of service, and, if necessary, reporting the incident to relevant authorities.

Client Experience:

  • Positive Client Experience: Our goal is to provide all clients with a positive and enjoyable salon experience. We appreciate your cooperation in maintaining a respectful and harmonious environment for all.

Ethical Conduct:

  • Ethical and Professional Conduct: NOCO Hair expects clients to engage in ethical and professional conduct, aligned with our salon’s values and standards.

Thank you for your understanding and cooperation in adhering to our client conduct policy. We are dedicated to providing you with exceptional salon services in a respectful and comfortable atmosphere. If you have any questions or concerns regarding this policy or any other salon-related matter, please do not hesitate to reach out to us. We look forward to serving you at NOCO Hair.

6.1 NOCO Hair Health and Safety Policy

At NOCO Hair, the health and safety of our clients and team members are of paramount importance. We are committed to providing a safe and comfortable salon environment for everyone. To ensure the highest standards of health and safety, we have established the following health and safety policy:

General Safety Measures:

  • Compliance with Regulations: NOCO Hair complies with all local, state, and national health and safety regulations and guidelines applicable to our salon industry.
  • Hygiene and Sanitation: We maintain rigorous hygiene and sanitation practices throughout our salon, including regular cleaning and disinfecting of all salon areas, tools, and equipment.
  • Training and Education: Our team members receive ongoing training and education on health and safety procedures, including proper sanitation protocols and handling of products and tools.

Client Safety:

  • Allergies and Sensitivities: Clients are encouraged to disclose any allergies, sensitivities, or medical conditions that may affect their salon experience. This information helps us make appropriate accommodations and product selections.
  • Safety Equipment: In the event of hair color or chemical services, we provide protective measures such as capes and shields to minimize contact with the skin and clothing.

Team Member Safety:

  • Personal Protective Equipment (PPE): Our team members are equipped with appropriate PPE, including gloves and face masks, as necessary, to ensure their safety and the safety of our clients.
  • Product Handling: We follow strict guidelines for handling and storing salon products to prevent accidents or contamination.

Emergency Preparedness:

  • Emergency Response: NOCO Hair has established procedures for responding to emergencies, including fire drills and evacuation plans.
  • First Aid: We maintain a well-equipped first aid kit, and our team members are trained in basic first aid procedures.

Salon Environment:

  • Ventilation: Our salon is equipped with adequate ventilation to ensure a comfortable and well-ventilated space for clients and team members.
  • Cleanliness: We maintain a clean and clutter-free environment to prevent accidents and ensure easy access to emergency exits.

Client Comfort and Well-being:

  • Comfort and Safety: Clients are encouraged to inform their stylist if they are ever uncomfortable during a service, whether due to physical discomfort or any other concern.
  • Privacy: We respect our clients’ privacy and maintain a confidential atmosphere within the salon.

Ethical Conduct:

  • Ethical and Professional Conduct: NOCO Hair expects team members to engage in ethical and professional conduct, promoting a safe and respectful environment for clients and colleagues.

Incident Reporting:

  • Reporting: Any accidents, incidents, or safety concerns should be reported to salon management promptly for investigation and resolution.

Policy Review and Updates:

  • Policy Review: This health and safety policy is regularly reviewed and updated to ensure it remains current and effective.

At NOCO Hair, we are dedicated to providing you with the highest quality salon services in a safe and secure environment. If you have any questions or concerns related to health and safety, please feel free to discuss them with our team members. Thank you for choosing NOCO Hair, and we look forward to serving you safely and professionally.

6.2 Children’s Use of Wash Basins Policy

At NOCO Hair, the safety and comfort of our clients are paramount. To ensure a safe and enjoyable experience for everyone, we have implemented the following policy regarding the use of wash basins:

1. Age Restriction:

Children under the age of 6 are not eligible for shampooing and head massage services at our wash basins. We prioritize safety and comfort during these services, and the design of our wash basins is best suited for clients who meet the height requirement.

2. Height Requirement:

To use our wash basins, clients must be over the height of 1.4 meters (approximately 4 feet 7 inches). The design and configuration of our wash basins are optimised for clients of this height and taller. This is because our basins are electrically powered and there is a higher risk of water leakage on people that don’t meet the height requirements.

3. Alternative Accommodations:

For clients who do not meet the height requirement or have children under the age of 6, alternative accommodations will be made to ensure their comfort and satisfaction. This may include providing a booster seat or alternative washing method that aligns with their specific needs.

4. Safety and Comfort:

This policy is designed to prioritize the safety and well-being of all clients while using our wash basins. We appreciate your understanding and cooperation in adhering to this policy, which allows us to provide the best salon experience possible.

5. Exceptional Service:

At NOCO Hair, we remain committed to delivering exceptional service to all our clients. If you have any questions or require further assistance related to our wash basin policy or any other aspect of your salon experience, please do not hesitate to reach out to our salon team. We are here to ensure your satisfaction and comfort during every visit to NOCO Hair.

7.1 NOCO Hair Allergies and Sensitivities Policy

At NOCO Hair, the well-being and safety of our clients are of utmost importance. To provide a safe and comfortable salon experience for all, we have established the following Allergies and Sensitivities policy:

Client Disclosure:

  • Allergy and Sensitivity Disclosure: We kindly request that all clients disclose any known allergies, sensitivities, or medical conditions that may impact their salon services. This information is crucial for ensuring a safe and enjoyable salon experience.

Accommodating Special Needs:

  • Special Needs and Considerations: NOCO Hair is committed to accommodating special needs and considerations to the best of our ability. Please inform your stylist or team member of any specific requirements or concerns, and we will make every effort to meet them.

Skin Patch Test Requirement:

  • Skin Patch Test: For the safety of our clients, all guests requesting color services that involve hair dyes or chemical treatments must undergo a mandatory skin patch test. This test is required 48 hours prior to the scheduled color service.
  • Updated Skin Testing Procedure: Our salon maintains a skin testing procedure that is continually updated to align with current laws and regulations related to hair dye and chemical sensitivities.
  • Non-Negotiable Policy: The requirement for a skin patch test is non-negotiable and applies to all clients. There are no exceptions or exclusions from this policy.

Client Compliance:

  • Client Responsibility: It is the responsibility of each client to adhere to the skin patch test requirement and the associated testing procedure. Clients who do not comply with this policy may be unable to receive color services.

Policy Review and Updates:

  • Policy Review: This Allergies and Sensitivities policy is periodically reviewed and updated to ensure it remains aligned with industry best practices and safety regulations.

At NOCO Hair, we are dedicated to prioritizing the safety and comfort of our clients. Your cooperation in adhering to our Allergies and Sensitivities policy is greatly appreciated and contributes to a safer and more enjoyable salon experience. If you have any questions or require further information regarding this policy or any other salon-related matter, please feel free to reach out to us. We look forward to serving you safely and professionally.

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8.1 NOCO Hair Product Usage Policy

At NOCO Hair, we prioritize the use of high-quality haircare products to enhance your salon experience and maintain the health and beauty of your hair. To provide transparency and ensure your satisfaction, we have established the following Product Usage policy:

Product Information:

  • Product Transparency: We are committed to providing information about the products we use and sell, including details about their ingredients, potential allergens, and precautions.
  • Ingredient Details: Detailed information about product ingredients, including any known allergens, will be made available upon request. Please inform your stylist or team member if you have any specific product-related concerns.

Product Warranties and Guarantees:

  • Product Warranties: Some haircare products may come with warranties or guarantees provided by the manufacturer. If you have purchased products from NOCO Hair that carry such warranties or guarantees, we will provide you with the relevant information to ensure you are aware of your rights and the available support.

Product Usage Surcharge:

  • Product Surcharge: In some cases, certain hair types or styles may require the use of additional product quantities beyond the standard amount. When this is necessary, a product surcharge may apply to cover the cost of the extra products used. Any such surcharge will be communicated to you in advance.

Policy Review and Updates:

  • Policy Review: This Product Usage policy is periodically reviewed and updated to align with our commitment to product transparency and client satisfaction.

We value your trust in NOCO Hair and our choice of quality products to enhance your salon experience. Your safety and satisfaction are our top priorities. If you have any questions or require further information regarding product usage or any other salon-related matter, please do not hesitate to reach out to us. We look forward to serving you and ensuring your salon experience is both enjoyable and informed.


9.1 NOCO Hair Privacy Policy

At NOCO Hair, we are dedicated to safeguarding the privacy and confidentiality of our clients’ information. This Privacy Policy outlines how we handle client information, including data protection and confidentiality, as well as our practices related to data collection, storage, and sharing.

Client Information Handling:

  • Confidentiality: All client information, whether provided verbally, in writing, or through electronic means, is treated with the utmost confidentiality. We prioritize maintaining the privacy of your personal and salon-related information.
  • Data Protection: NOCO Hair adheres to data protection laws and regulations applicable in our region. We have implemented appropriate measures to protect client data from unauthorized access, disclosure, alteration, or destruction.

Data Collection and Use:

  • Information Collection: We collect and store information provided by clients for the purposes of scheduling appointments, providing salon services, and maintaining records of client history.
  • Consent: By providing your information, you consent to its use for salon-related purposes, including appointment scheduling, service provision, and communication with you.
  • Marketing Communications: We may use your contact information to send marketing communications, such as appointment reminders, newsletters, and promotional offers, unless you choose to opt out.

Third-Party Sharing:

  • Limited Sharing: NOCO Hair does not share client information with third parties for marketing purposes. We may share information with service providers, such as appointment scheduling software providers, only for salon-related purposes.

Data Retention:

  • Record Retention: We retain client records, including appointment history and service details, for a period required by local regulations. After this period, data may be securely archived or destroyed.

Client Rights:

  • Access and Correction: Clients have the right to access and correct their personal information held by NOCO Hair. Please contact us if you wish to review or update your information.

Policy Review and Updates:

  • Policy Review: This Privacy Policy is periodically reviewed and updated to align with current data protection practices and regulations.

We value your trust and are committed to protecting your privacy. If you have any questions or concerns about our Privacy Policy or how we handle client information, please do not hesitate to reach out to us. Your privacy is important to us, and we look forward to serving you in a secure and confidential manner.

10.1 NOCO Hair Cancellation Policy

Overview:

At NOCO Hair, we value your time and our team’s dedication to providing exceptional service. To ensure we can accommodate all our clients and maintain the highest level of service quality, we have implemented the following cancellation policy for all appointments, whether booked in-salon, over the phone, or online.

Cancellation Timeframes:

  • If you need to cancel or reschedule your appointment, please do so at least 48 hours before your scheduled appointment time.
  • If you cancel or reschedule within 48 hours of your appointment, you will forfeit the deposit.

Deposit Policy:

  • A deposit of 20% of the service total (excluding treatments) is required to secure your appointment.
  • For regular clients, you have the option to maintain a rolling deposit. Pay once, and the deposit will be carried over for each subsequent appointment.

Cancellation Procedure:

  • Cancellations can be made by contacting us in-salon, over the phone, through our online booking system, or through the NOCO Hair APP. Please do not contact us via any other way of communication such as social media messaging.
  • We understand that unexpected circumstances can arise, so we kindly request that you inform us as soon as possible if you need to cancel or reschedule.

Policy Application:

  • This cancellation policy applies to both new clients and regular clients.
  • The cancelation policy applies to appointments both canceled or moved
  • Deposits are non-refundable within the 48 hour time frame.
  • If you cancel or move your appointment before the 48 hour window you can either have a full refund of the deposit or hold it on your account for your next appointment.

Respect for Our Stylists:

  • Our talented stylists dedicate their time and expertise to serve you. By adhering to this cancellation policy, you help us ensure that appointments are efficiently managed, and our team can continue to provide excellent service to all our valued clients.

We appreciate your understanding and cooperation in respecting our cancellation policy. If you have any questions or need assistance, please feel free to contact us. We look forward to seeing you at NOCO Hair and providing you with a wonderful salon experience.

11.1 NOCO Hair Gift Certificates and Promotions Policy

At NOCO Hair, we offer gift certificates and promotional offers to enhance your salon experience. To provide clarity and ensure your satisfaction, we have outlined the terms and conditions for gift certificates, as well as details regarding promotional offers, discounts, and our loyalty program.

Gift Certificates:

  • Expiration Date: Gift certificates purchased at NOCO Hair may have an expiration date. Clients are encouraged to check the expiration date on their gift certificate and schedule their appointments accordingly.
  • Redemption: Gift certificates are redeemable for salon services only and cannot be exchanged for cash. If the value of the service exceeds the certificate amount, the client is responsible for paying the difference.
  • Lost or Stolen Certificates: NOCO Hair is not responsible for lost or stolen gift certificates. Please treat your certificate as you would cash.

Promotional Offers, Discounts, and Loyalty Program:

  • Promotions: NOCO Hair periodically offers promotional discounts and special offers on salon services and products. These promotions may have specific terms and conditions, including eligibility criteria and expiration dates.
  • Loyalty Program: We value your loyalty. Our loyalty program rewards clients for their continued support. Details about the program, including how to earn and redeem rewards, will be provided to eligible clients.
  • Discounts: NOCO Hair may offer discounts to specific client groups, such as students or seniors. Eligibility and terms for these discounts will be clearly communicated.

Policy Review and Updates:

  • Policy Review: This Gift Certificates and Promotions Policy is periodically reviewed and updated to align with our commitment to transparency and client satisfaction.

We appreciate your trust in NOCO Hair and your participation in our promotions and loyalty program. If you have any questions or require further information regarding gift certificates, promotions, or any other salon-related matter, please feel free to reach out to us. We look forward to serving you and enhancing your salon experience through our offers and rewards.

12.1 NOCO Hair Responsibility for Personal Items Policy

At NOCO Hair, we prioritize the safety and comfort of our clients. To ensure clarity and transparency regarding the responsibility for personal belongings, we have established the following policy:

Client Responsibility:

  • Personal Items: Clients are responsible for their personal belongings, including but not limited to jewelry, phones, bags, and electronic devices, while visiting our salon.
  • Care and Supervision: We encourage clients to exercise care and supervision over their personal items during their salon visit. Please keep your belongings within your reach and ensure their security.

Salon Disclaimer:

  • Disclaimer: NOCO Hair disclaims any responsibility for the loss, damage, or theft of clients’ personal belongings within the salon premises. Our salon and team members are not liable for the safekeeping of clients’ possessions.

Policy Review and Updates:

  • Policy Review: This Responsibility for Personal Items Policy is periodically reviewed and updated to ensure it aligns with industry standards and client expectations.

We appreciate your understanding and cooperation in adhering to our Responsibility for Personal Items Policy. Your safety and comfort are important to us, and we are committed to providing a secure and enjoyable salon experience. If you have any questions or require further information regarding this policy or any other salon-related matter, please do not hesitate to reach out to us. We look forward to serving you with care and professionalism.

13.1 NOCO Hair Changes to Terms and Conditions Policy

At NOCO Hair, we are committed to providing transparent and up-to-date terms and conditions that govern our salon services. To ensure clarity regarding updates or modifications to these terms, we have established the following policy:

Updates and Modifications:

  • Right to Update: NOCO Hair reserves the right to update or modify its terms and conditions as needed to reflect changes in industry practices, legal requirements, or business operations.
  • Notification of Changes: Clients will be informed of any updates or modifications to our terms and conditions through the following means:
    • Website Notification: Changes will be prominently displayed on our official website, and clients are encouraged to review the updated terms and conditions there.
    • Email Notification: For clients who have provided their email addresses, we may send a notification email detailing the changes to our terms and conditions.

Client Responsibility:

  • Client Awareness: It is the responsibility of clients to review and familiarize themselves with our terms and conditions periodically. Continued use of our salon services after the notification of changes constitutes acceptance of the updated terms.

Policy Review and Updates:

  • Policy Review: This Changes to Terms and Conditions Policy is periodically reviewed and updated to ensure it remains aligned with industry standards and client expectations.

We appreciate your understanding and cooperation in adhering to our policy on updates and modifications to terms and conditions. Your satisfaction and informed use of our salon services are important to us. If you have any questions or require further information regarding this policy or any other salon-related matter, please do not hesitate to reach out to us. We look forward to serving you with transparency and professionalism.

14.1 NOCO Hair Licensing and Regulations Disclosure

At NOCO Hair, we take pride in maintaining full compliance with local, state, and national regulations, including all licensing requirements applicable to our salon operations. We are dedicated to upholding the highest standards of professionalism, safety, and quality in our services. Below, we provide specific details about our compliance with regulatory requirements:

Licensing and Certification:

  • State Licensing: NOCO Hair operates with all necessary licenses and certifications as mandated by our state and local authorities. These licenses cover our salon’s operations, as well as the qualifications of our stylists and team members.
  • Qualified Professionals: Our salon employs licensed and qualified hairstylists, colorists, and beauty professionals who have met or exceeded the state’s education and training requirements.

Regulatory Compliance:

  • Health and Safety: NOCO Hair is committed to maintaining a safe and sanitary salon environment that complies with all health and safety regulations. We adhere to rigorous cleanliness standards to protect the well-being of our clients and team members.
  • Product Safety: We use and sell salon products that meet or exceed regulatory standards and guidelines. Safety data sheets for all products are available upon request.

Policy Review and Updates:

  • Policy Review: This Licensing and Regulations Disclosure is periodically reviewed to ensure that NOCO Hair continues to meet and exceed regulatory requirements. We remain dedicated to compliance and continuous improvement in all aspects of our salon operations.

We want our clients to have complete confidence in the professionalism and compliance of NOCO Hair. If you have any questions or require further information regarding our licensing and regulatory compliance, please feel free to reach out to us. We look forward to serving you in a safe, compliant, and high-quality salon environment.

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15.1 NOCO Hair Ethical and Professional Conduct Policy

At NOCO Hair, we place great importance on upholding the highest standards of ethical and professional conduct in all interactions between clients and salon staff. We believe that fostering a respectful and professional environment contributes to a positive and enjoyable salon experience. This policy emphasizes the principles that guide our conduct:

Client Respect:

  • Respect for Diverse Clients: We value and respect clients from all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, or other characteristics. Discrimination, prejudice, or disrespectful behavior towards clients will not be tolerated.
  • Privacy and Confidentiality: We consider client information and conversations confidential. Salon staff are committed to maintaining the privacy of client discussions, personal information, and service details.

Professionalism:

  • Stylist and Team Member Conduct: Our stylists and team members are expected to conduct themselves in a professional manner at all times. This includes dressing professionally, maintaining hygiene, and treating clients with courtesy and respect.
  • Timeliness: We value your time, and we strive to provide services in a timely manner. If there are any delays or scheduling issues, we will communicate with clients promptly and professionally.

Policy Review and Updates:

  • Policy Review: This Ethical and Professional Conduct Policy is periodically reviewed and reinforced to ensure its ongoing alignment with our commitment to respectful and professional interactions.

We appreciate your trust in NOCO Hair and our dedication to ethical and professional conduct. If you have any concerns or feedback related to our conduct, please do not hesitate to reach out to us. Your satisfaction and comfort are our top priorities, and we look forward to serving you with respect and professionalism during every salon visit.

16.1 NOCO Hair Force Majeure Policy

At NOCO Hair, we recognize that unexpected events or circumstances, often beyond our control, may occasionally impact salon operations. These events, which fall under the category of “force majeure,” can include natural disasters, health crises, or other unforeseen incidents. To address such situations and maintain transparency with our clients, we have established the following policy:

Unforeseen Events:

  • Definition of Force Majeure: Force majeure refers to unexpected and uncontrollable events or circumstances that may disrupt or affect salon operations. These events are typically beyond the salon’s control and may include, but are not limited to, natural disasters, pandemics, government-imposed restrictions, and health crises.
  • Impact on Services: Force majeure events may result in temporary disruptions, salon closures, or modifications to services. The specific impact will depend on the nature and severity of the event.

Communication and Client Information:

  • Timely Communication: In the event of a force majeure incident that affects salon operations, NOCO Hair will make every effort to communicate with clients promptly. This may include notifying clients of salon closures, service modifications, or appointment rescheduling.
  • Client Information: It is important for clients to keep their contact information up to date with NOCO Hair to ensure that they receive timely notifications regarding any force majeure-related changes or disruptions.

Service Resumption:

  • Resuming Normal Operations: NOCO Hair is committed to resuming normal salon operations as soon as it is safe and feasible to do so following a force majeure event. We will make every effort to minimize disruptions and return to providing exceptional salon services.

Policy Review and Updates:Policy Review: This Force Majeure Policy is periodically reviewed and updated to ensure it remains aligned with our commitment to transparency and client communication during unexpected events.

17.1 Dispute Resolution Process:

  • Informal Resolution: We encourage clients to first attempt to resolve any issues or concerns directly with their stylist or team member. Many disputes can be satisfactorily resolved through open communication.
  • Salon Manager or Owner: If a resolution cannot be reached at the stylist level, clients may escalate their concern to the salon manager or owner. Our management team is committed to addressing and resolving issues promptly and professionally.
  • Documentation: Clients are encouraged to provide any relevant documentation, such as photographs or records, to support their dispute and assist in the resolution process.

Arbitration and Legal Action:

  • No Mandatory Arbitration: NOCO Hair does not require mandatory arbitration for dispute resolution. Clients have the option to pursue other avenues if they are not satisfied with the outcome of our internal dispute resolution process.
  • Legal Action: In cases where a dispute cannot be resolved through negotiation or mediation, clients may choose to pursue legal action, including filing a complaint with the appropriate legal authorities.

Policy Review and Updates:

  • Policy Review: This Dispute Resolution Policy is periodically reviewed and updated to ensure it remains aligned with industry best practices and legal requirements.

We strive to provide exceptional service to all our clients and aim to address any concerns promptly and fairly. If you have a dispute or concern, please follow the steps outlined in this policy. Your feedback is valuable, and we are committed to resolving issues to the best of our ability. If you have any questions or require further information regarding dispute resolution or any other salon-related matter, please feel free to reach out to us.

Dispute Resolution Process:

  • Informal Resolution: We encourage clients to first attempt to resolve any issues or concerns directly with their stylist or team member. Many disputes can be satisfactorily resolved through open communication.
  • Salon Manager or Owner: If a resolution cannot be reached at the stylist level, clients may escalate their concern to the salon manager or owner. Our management team is committed to addressing and resolving issues promptly and professionally.
  • Documentation: Clients are encouraged to provide any relevant documentation, such as photographs or records, to support their dispute and assist in the resolution process.

Arbitration and Legal Action:

  • No Mandatory Arbitration: NOCO Hair does not require mandatory arbitration for dispute resolution. Clients have the option to pursue other avenues if they are not satisfied with the outcome of our internal dispute resolution process.
  • Legal Action: In cases where a dispute cannot be resolved through negotiation or mediation, clients may choose to pursue legal action, including filing a complaint with the appropriate legal authorities.

Policy Review and Updates:

  • Policy Review: This Dispute Resolution Policy is periodically reviewed and updated to ensure it remains aligned with industry best practices and legal requirements.

We strive to provide exceptional service to all our clients and aim to address any concerns promptly and fairly. If you have a dispute or concern, please follow the steps outlined in this policy. Your feedback is valuable, and we are committed to resolving issues to the best of our ability. If you have any questions or require further information regarding dispute resolution or any other salon-related matter, please feel free to reach out to us.

18.1 Gift Cards

  1. Validity Period: Standard gift cards are valid for a period of one year from the date of purchase. Please ensure to use the gift card within this timeframe, as it will not be redeemable after the expiration date.
  2. Services and Treatments: Gift cards can be used to pay for any services and treatments offered at the salon. This includes but is not limited to haircuts, styling, coloring, and other salon services.
  3. Exclusions: Gift cards cannot be used to purchase any retail products available at the salon. They are solely for payment towards salon services and treatments.
  4. Reward Points: Customers can use any reward points earned from gift card purchases towards any ongoing promotions or discounts. This allows you to maximize the benefits of your gift card.
  5. Acceptance of Terms and Conditions: By visiting NOCO Hair and using the gift card, you agree to abide by all the standard terms and conditions set forth by NOCO Hair LTD. It is essential to familiarize yourself with these terms and conditions before using the gift card.
  6. Redemption: To redeem your gift card, present it at the salon at the time of payment. The gift card will be applied to the total bill, and any remaining balance, if applicable, can be paid through other accepted payment methods.
  7. Lost or Stolen Cards: NOCO Hair LTD is not responsible for lost or stolen gift cards. Please treat your gift card like cash and keep it in a secure place.
  8. Non-Transferable: Gift cards are non-transferable and may only be used by the original recipient.
  9. No Cash Redemption: Gift cards hold no cash value and cannot be exchanged for cash or cash equivalents.
  10. Reservations: It is recommended to make reservations for salon services in advance, especially during peak times. The gift card does not guarantee availability, so booking ahead is advisable.

19 NOCO Hair Salon Hair Colour Satisfaction Policy

At NOCO Hair Salon, we take great pride in providing our clients with exceptional hair colour services. We understand that the results of a hair colour treatment can vary based on individual preferences and hair conditions. While we strive to ensure your complete satisfaction with our services, we also recognise that there may be instances where clients are not entirely happy with the final result. To address such situations, we have developed the following Hair Colour Satisfaction Policy:

1. Consultation and Expectations:

  • Before any hair colour service, our expert stylists will conduct a thorough consultation with the client. During this consultation, we will discuss your desired hair colour, assess the current condition of your hair, and provide expert recommendations.
  • We encourage open communication to ensure that both the client and stylist have a clear understanding of the desired outcome and any limitations associated with the hair colour process.

2. Pricing Transparency:

  • At NOCO Hair Salon, we encourage transparency when it comes to pricing. While our website may provide a general price range for our services, the final price may vary depending on the specific needs of the client. Therefore, we encourage our team and guests to discuss and agree upon the price upfront for any work.
  • Please be aware that the final price may differ from the website’s listed prices due to factors such as additional services or extra products that may be required to achieve the desired result.

3. Mandatory Patch Test:

  • A mandatory patch test must be applied to the forearm with the hair colour to be used in the salon at least 48 hours prior to the service. There are no exceptions for not having a skin test.
  • It is essential for clients to undergo this patch test to assess any potential allergic reactions. This precautionary measure is for your safety and well-being, and we strictly adhere to this policy to ensure your health is not compromised during the hair colour process.

4. Professional Services:

  • Our stylists are highly trained and experienced in the latest hair colour techniques and use top-quality products to achieve your desired look.
  • We follow industry best practices and strive for the highest level of customer satisfaction.

5. Review of Results:

  • After the hair colour service is completed, our stylist will show you the final result in good lighting to ensure it meets your expectations.

6. Addressing Concerns:

  • If you are not satisfied with the result or have concerns about your hair colour, please communicate this to your stylist immediately.
  • Our stylists will work with you to understand your concerns and determine the best course of action to address them.

7. Corrections:

  • If a hair colour issue arises due to a mistake on our part or if the final result differs significantly from the discussed expectations, we will offer a complimentary correction service within 14 days of the original appointment. This correction will be scheduled at the earliest convenience.

8. Money-Back Guarantee:

  • We offer a full money-back guarantee on services. This excludes treatments and retail products. You will receive a refund for the part of the service that is unsatisfactory. For example, if the issue is with the cut, you will be refunded only for the cut, and if it’s with the colour, that part of the service will be refunded.
  • The option of a refund is available should all of the standard protocols be followed, you let us know within the given time period, and we have also had a second go at fixing the problem in the salon.

9. Hair Damage and Potential Effects:

  • Colouring hair comes with inherent risks, and we cannot guarantee that your hair will respond without affecting other areas of your hair. These effects may include changes in shine, curl, or volume.
  • It is essential to understand that hair colouring may impact the overall texture and appearance of your hair.

10. Toning Process: – It is common for us to tone the hair after a pre-lightening service. Sometimes this can be done in one sitting, and we will often aim to achieve the desired result in this manner. However, toning hair is a skillful process, and the number of applications required may vary depending on factors such as hair porosity and the achieved lift. Please factor this into your budget, as multiple toning applications may be necessary to achieve the desired result.

11. Optional Hair Treatments: – Your stylist is encouraged to offer you the very best hair treatments when colouring. These treatments are designed to maintain the integrity and health of your hair. However, opting for these treatments is at your discretion. If you choose not to proceed with these recommended treatments, the responsibility for any impact on the integrity of your hair lies with you, and we cannot accept liability for any resulting damage.

12. Stylist and Manager Discretion:

  • It is at the discretion of our stylists and managers to determine whether a hair colour or cut service can be performed. This discretion may be based on factors such as the suitability of the client’s hair, the compatibility of the desired style with our brand, or if the client is late, rude, or requires a longer consultation than we have time for.
  • All our services are priced based on time and the products used. If a consultation significantly eats into the application time, it may result in insufficient time to perform the service effectively. In such cases, the appointment must be rearranged to avoid affecting the experience of another waiting client.

13. Colour Matching and Multiple Visits: – As hairdressers, we strive to match colours based on images shown on smartphones. Hair can reflect different tones in different lights, and achieving an exact colour match is near impossible. We will always aim to get the hair in the range of depth and tone that is desired. – Different phones show colours differently due to their screen and camera capabilities, qualities, and settings. We will do our best to achieve your desired result. – Please note that hair colouring isn’t always achievable in one setting, and it may take multiple visits to achieve the desired result. If you have used a home colouring kit, it may take several attempts to clean or lift the colour, and there are no guarantees that the hair will lift at all. – Tint does not lift tint. In other words, if you wish for your hair to be lighter and you have previously colour-treated hair, you may have to use a salon hair bleach. For this, we advise a bonding treatment. If you opt out of the treatment and there is damage, this is a risk you face, and we take no responsibility.

14. Exclusions:

  • Please note that this guarantee does not cover colour fade if you have not used the recommended shampoo and conditioner purchased from us. Using cheap shampoos can strip colour out and may impact the longevity of your hair colour.

15. Maintenance and Aftercare: – To maintain the longevity and vibrancy of your hair colour, we provide recommendations for proper at-home hair care and maintenance products.

16. Future Appointments: – We welcome clients to schedule follow-up appointments for any further adjustments or touch-ups as needed.

17. Feedback: – We value your feedback and use it to improve our services continually. If you have any comments or suggestions, please feel free to share them with us.

18. Acceptance of Terms and Conditions: – By booking an appointment at NOCO Hair Salon, you acknowledge that you have read and agree to our Hair Colour Satisfaction Policy, as well as all other NOCO Hair Salon Terms and Conditions displayed on our website. We are committed to delivering outstanding hair colour results while ensuring your comfort and satisfaction throughout the process. If you have any questions or concerns about this policy, please don’t hesitate to reach out to our salon management.