Your Client Care Offer/Guarantee
At NOCO Hair, we’re in the business of relationships—not just results. That means we care about how your hair feels not just on the day of your appointment, but every day after.
We know that getting the perfect result can sometimes take a little fine-tuning. Maybe your new fringe needs time to settle. Maybe a toner turned out slightly ashier than you imagined. Or perhaps the style felt great in the salon, but you usually wear it curly and need to see how it works at home.
That’s why we offer the NOCO Client Care Guarantee—a safety net to make sure you’re 100% happy:
- A complimentary wash & blow-dry within 2 weeks of your first visit.
- 20% off your second cut or colour if you return within 7 weeks—perfect for ongoing maintenance or a second session.
- And if you’ve followed the process and still don’t love it? We’ll refund the part of the service you’re not happy with. No fuss, no awkwardness.
Please note: When booking with Noel, the Client Care Guarantee is only available if you’ve had a Gameplan Consultation beforehand.
This isn’t just a nice add-on. It’s our promise to you.
Because we believe the bond between client and hairdresser is one of the most special relationships in the world—and we’re committed to getting it right, together.
Please note: Care blow-dries must be booked in-salon or over the phone (not online). Skin testing, deposits, and other standard policies still apply. Terms & conditions available on request.
