Deposits – Why They Matter (and How They Work)
At NOCO, we’re all about creating a smooth, respectful, and reliable experience for everyone. That means making sure your appointment runs on time, your stylist is ready, and the vibe in the salon is calm and stress-free.
But behind the scenes, every appointment involves a lot of moving parts—salon space, team members, stock, and schedules. When someone doesn’t show up or cancels last minute, it impacts not just our team, but other guests who would’ve loved that slot.
That’s why we’ve introduced a deposit system—simple, fair, and designed to keep things running smoothly for everyone.
Here’s how it works:
- To book your appointment, a 50% deposit is required (this excludes extras like treatments or toners).
- Your deposit is fully redeemable against your final bill when you come in.
- If you cancel or reschedule more than 48 hours before your appointment, we’ll refund your deposit in full.
- If you cancel or reschedule within 48 hours, or arrive too late for us to complete your service, your deposit will be retained—simply to cover the costs that the business still incurs.
It’s not about penalties—it’s about fairness and keeping the show on the road.
How to pay:
- You can pay your deposit online at the time of booking, or over the phone if you’re booking directly with our team.
- Many of our regular guests choose to keep a deposit on their account and roll it over between visits—it’s quick and convenient.
Need a refund?
No problem. Just email [email protected] with the subject line Refund Request, and include your full name and appointment details.
We’ll process your refund on our end within 3 working days.
We like to think of this a bit like booking a seat on a flight—you’re securing your space with us, and we’re preparing everything to make your experience the best it can be. Thanks for understanding, and for helping us keep NOCO running beautifully for everyone.
