FAQ’s

Have any queries about our salons or services? We’d love to help. Take a look below to find the answers to some questions we get asked a lot, or contact us over the phone or through our enquiry form.

Do I need an allergy test?

This will apply if you are having a colour service. Allergies can develop over time so it is possible that you could have an allergic reaction even if you haven’t had one in the past. We require a simple allergy test to be carried out at least 48 hours before your appointment if you are a new guest or if it has been over 6 months since your last colour application with us. This protocol is in place for your overall safety and wellbeing and cannot be waivered.

Can I book online?

We offer online booking for convenience, however it is important that the correct services are booked due to time allowances. If you are unsure or have any questions, please give us a call where will be happy to assist with your booking. Please note that there are some services that are not available to book online that may be required to enhance your hair appointment. These services and costs will be explained during your consultation.

Do I need to pay a deposit?

When you book your appointment you will be required to pay a 20% deposit of your total appointment. This is redeemable at your service, or refundable as long as you cancel in line with our cancellation policy.

What is the cancellation policy?

We understand that from time to time you may need to reschedule or cancel your appointment for many different reasons. Life happens! Whilst we can appreciate that you may need to reschedule or cancel your appointment, we ask that you do so in line with our cancellation policy to protect our business and stylists. You accept our cancellation terms when you book an appointment with us, whether you book in salon, over the phone or online.

– With more than 48 hours notice you are free to reschedule or cancel your appointment, and if you have paid a deposit you may have this refunded
– With less than 48 hours notice but more than 24 hours, you are able to reschedule your appointment and your deposit will remain on your account. If you decide to cancel in this time frame then your deposit will not be refunded.
– If you cancel within 24 hours or do not arrive to your appointment then your deposit will not be refunded. For colour appointments you will be required to pay 50% of the total appointment before rebooking.
– If you are more than 15 minutes late to your appointment we reserve the right to cancel your appointment and 50% of the total appointment will be charged

What are the prices?

Our price list is only a guide price. There may be additional costs to enhance your service such as toners and treatments, or if more time or a different service is required. Your stylist will discuss this during your consultation to ensure you understand the costs involved before your service begins.

What happens if I’m running late?

Our appointments are booked promptly, meaning there is little room for lateness so please try to arrive on time and let us know in advance if you may be late. Our appointments have set times and arriving late is likely to affect the overall effectiveness and enjoyment of your appointment. We will aim to complete as much of the service as possible with the time remaining, but you will be charged for the full price of the service. We have the right to cancel the appointment if we believe that there is not enough time to perform the service and you will still be charged for the full price of the appointment.

Do I need a consultation before my visit?

All new hair colour guests are required to have a consultation before their service to ensure that we have booked you in for the right thing. The best time to do it normally is at the time of your patch test. If for any reason you cannot make a consultation we can always jump on a Zoom call and figure out what is best for you. Please remember that you must still come in to the salon at least 48 hours prior to the service for a patch test.

What is the salon etiquette?

We would appreciate your support in respecting all guests’ right to privacy and relaxation. Please treat our team members and other guests with respect.

Is there a gowning procedure?

Although we take great care to protect you with gowns and towels during your service, we do not take responsibility for any items of clothing or accessories damaged during your appointment. We do not recommend wearing high neck, light coloured or bulky items of clothing.

Can I leave feedback?

Whilst we aim to provide a high standard of service, there may be occasions where your expectations have not been met. We always want our guests to be 100% satisfied with their hair and service. If you are unhappy, please speak to our Salon Manager where your concerns will be heard and we will explain our resolution policy. All feedback is welcomed and we are always looking for ways to improve

What Should I Wear to my Appointment?

Can I be a Hair Model?

Yes, you can find more information about this on our Hair Models Page.

What Active Special Offers are there for your Hair Services in Bristol?

You can find out everything about our current special offers here. We also offer an ongoing referral scheme which can give both you and a friend a 30% discount.

What is Club NOCO and What are its Terms?

Club NOCO is our membership scheme which offers an unlimited amount of hair services within a year. There are several different tiers with different restrictions and benefits. Find out more here.

Can I bring my dog in to the salon?

Absolutely! You can bring your dog to the salon. Well-behaved, clean, and quiet dogs are more than welcome. Please be mindful and respect our other guests wishes. If needed we can put you in the VIP area which has a little more space. We look forward to accommodating both you and your furry friend during your visit