Discover Your Perfect Style with Our Personalised Hair Consultations

Discover the power of cutting-edge AI technology in our personalised hair consultations. From quick overviews to comprehensive game plans, we use the very latest in innovation to understand your unique needs, build trust, and deliver incredible results tailored just for you—because everyone deserves to fall in love with their look.

Every visit comes with a sit-down, face-to-face consultation where you will be truly listened to as standard. Our menu is designed for new guests, those seeking a change, or anyone looking for expert advice on hair health and hair loss from a hairdresser’s perspective.

We believe a good consultation is true consultancy. More than just a service, it’s a collaborative project where we work together to bring your vision to life.

For guaranteed results, we recommend a Discovery or Game-plan session

Consultation Menu

	Overview Free	Discovery £25	Gameplan (beta) £50
Reccomended For	Basic services, Styling, Cuts/Colours	Highlights/Lowlights, Style changes	Long-term maintenance, Perfect style, Hair education
Time	Up to 5 mins	15 mins	30 mins
Patch Test Included Patch Test Requirement A patch test must be completed in the salon at least 48 hours before any colour services. During the patch test, a small amount of colour will be applied to your forearm, which should remain for 45 minutes. If you experience any irritation or reaction, please inform us. This is a legal requirement and is compulsory for all colour work, with no exceptions. Additionally, if you haven’t had your hair coloured with us in the last 6 months, a new patch test is required.	✅	✅	✅
Sit-Down Face-to-Face Consultation Sit-Down Face-to-Face Consultation It’s important for us to connect at eye level, allowing us to truly see, hear, and understand the issues you’re facing and your desired outcome. This simple yet powerful approach helps us deliver the best possible results.	✅	✅	✅
Service Overview Service Overview A service overview is a quick check-in where we ask a few questions to ensure you’ve booked the right service. For example, we’ll confirm if you need a full or half head of highlights, or whether you’d like a cut and style light or a regular cut and blowdry. This helps us make sure everything is tailored to your needs.	✅	✅	✅
Meet & Greet Meet & Greet We understand that first impressions are everything. Meeting your stylist beforehand is a crucial part of the process, as we want you to feel comfortable with both the salon and your stylist. If your stylist is available, even if it’s just to say a quick hello, we highly recommend popping in. If they have 5 minutes to chat, that would be a great opportunity to start building a connection.	Subject to Availability	✅	✅
Price/Time Estimate Price/Time Estimate This is where we provide an estimated price and expected duration for your service. Please note that this is not an exact price, as you should allow for extra time or additional product on the day. We always aim to give you the top-end estimate to ensure there are no surprises, and if the cost ends up being lower, that’s a welcome bonus.	✅	✅	✅
Product & Home Care Recommendations Product & Home Care Recommendations For us to work together effectively, we recommend using the products and treatments we suggest for your home care. We ask that, if possible, you purchase these from us—not for personal gain, but to build a trusting relationship. Our products are carefully chosen for their quality, and selecting the wrong one could impact your results. Trust your stylist’s expertise for the best outcome.	✅	✅	✅
Walk-in Appointments Subject to Availability Walk-In Appointments Available Walk in anytime for a patch test or to book an appointment—no booking needed. We can also provide a quick overview at reception without an appointment. However, if you’d like dedicated time with your stylist, please book a Discovery or Game Plan session.	✅	✅	✅
Bookable online or on NOCO Hair App Paid upfront/ non refundable		✅	✅
Bookable In salon Paid upfront/ non refundable		✅	✅
Complimentary Refreshments Complimentary Refreshments Please make yourself comfortable and choose a drink from our menu. We offer a range of hot and cold beverages to make your experience as relaxing as possible.		✅	✅
Strand Testing Strand Testing Occasionally, we may need to take a small section of your hair—usually from the thickest part at the back—to test if it can handle the chemical colouring process and to determine if your desired results are achievable.		✅	✅
Up-Close Hair & Scalp Analysis Up-Close Hair & Scalp Analysis In our Up-Close Hair & Scalp Analysis, we take a detailed look at your hair and scalp. At our salon, we proudly focus on the overall health behind your hair. While we are not trichologists, we can help identify issues like hair loss, irritations, and overall condition, and if needed, we will always point you in the right direction for a referral. This thorough analysis helps us provide a comprehensive, personalised solution for your hair health.		✅	✅
Love Your Look Guarantee Love Your Look Guarantee If you’re not happy with your hair after a service, please let us know as soon as possible and book a follow-up appointment to take place within 2 weeks of the original appointment. We will make any necessary corrections to ensure your satisfaction. If you’d prefer to see another stylist to correct the work, that’s absolutely fine—just let us know. If, after the follow-up, you are still not completely happy, we will refund the part of the service that didn’t meet your expectations—whether it’s the cut or the colour. This guarantee is only available for those who have had either a Discovery or Game Plan consultation.		✅	✅
Follow-Up Care Package A complimentary Blow-dry + 20% off next cut or colour Follow-Up Care Package We offer a complimentary blowdry within 2 weeks of your original service, plus 20% off your next cut or colour (within 7 weeks of the original appointment, applied to the most expensive part of the service). This follow-up blowdry is our way to ensure you’re 100% happy with the initial work. It gives you the chance to go home, wash it, see it in different lights, and style it in various ways. Instead of putting up with something that might not be perfect, we want to take the pressure off and make any adjustments needed. Doing hair is about building relationships, and we understand that it’s challenging to get everything exactly right on the first visit.		✅	✅
Kérastase K-Scan Experience AI-powered smart hair and scalp camera for enhanced beauty care Kérastase K-Scan Experience Discover deeper insight into your hair and scalp health with Kérastase’s K-Scan, an advanced, AI-powered camera that provides a detailed, real-time analysis. Using cutting-edge imaging, this service helps your stylist offer precise, tailored care and product recommendations, ensuring your hair looks and feels its best. Perfect for those seeking a truly personalised luxury haircare experience.			✅
My Hair ID Colour Preview Try new hair colours easily with A.I. technology My Hair ID Colour Preview Using the L’Oréal My Hair ID App, we can explore different colours, tones, and depths on your hair. It’s a fun and clever way to quickly see what works best for you. You can experiment with it at home, or we can do it together during your consultation to help find the perfect look.			✅
Beautiful You Consultation NOCO Signature Consultation Beautiful You Consultation Our unique approach to discovering the perfect style for you, the Beautiful You Consultation, goes beyond just haircuts. We take into account your hair texture, fabric, and condition, as well as your body shape—considering features like your eyes, jawline, and shoulder width. This consultation covers cuts, colours, and treatments to ensure every aspect complements your individuality. You’ll receive a personalised results sheet at the end. Our philosophy is that everyone is beautiful, and we’re here to find the perfect hair that celebrates you.			✅
Game-plan Session Includes Personalised Pack to Take Home Game-Plan Session (beta) A Game-Plan Session is where we create a detailed and structured plan for your hair journey. We’ll inspire you with ideas, ensure you’re directionally aligned, and work together as a team to achieve your desired results. Our goal is for you to enjoy amazing hair not just after one visit, but all the time. With your own personalised hub to record treatments and services, you’ll be better equipped to maintain that feeling of confidence and beauty every day.			✅

FAQs

What is the difference between the Overview, Discovery, and Gameplan consultations?
The Overview is for basic services, like styling and standard cuts or colours. The Discovery is ideal for any technical work, like highlights or lowlights, and changes in style. The Gameplan is perfect for planning long-term maintenance, finding the perfect style, and getting in-depth education about your hair’s condition and thickness.

How do I know which consultation is right for me?
If you’re looking for a straightforward service, like a basic haircut or colour, the Overview is for you. If you’re thinking about a more complex service, such as highlights or a complete style change, choose the Discovery. For those considering long-term hair goals and wanting more education, the Gameplan is the best fit.

Can consultations be done over the phone or Zoom?
Yes, we can conduct the Overview and Discovery consultations over the phone or Zoom if needed. However, for a truly detailed analysis and better results, we recommend in-person consultations whenever possible.

What is the Beautiful You Consultation?
This is a personalised consultation where we look at your hair texture, condition, and even your body features like eye shape, jawline, and shoulder width to find the best cut, colour, and treatments for you. You’ll also receive a personal results sheet.

Do I need a consultation before every appointment?

Every haircut or colour service includes a standard face-to-face consultation. However, our extended consultation options allow us more time to ensure the plan and vision for your hair are just right, especially before your first visit or when considering a significant change in the future.

Do I need a patch test before every colour appointment?
A patch test is required if you haven’t had a colour service with us in the last 6 months. It’s a compulsory safety measure for all clients receiving colour treatments.

What happens during a Gameplan Session?
In a Gameplan session, we create a detailed plan for your hair, focusing on maintenance, your ideal style, and education on your hair’s condition. It’s about working together to achieve your long-term hair goals.

Is the “Love Your Look Guarantee” available for all services?
The “Love Your Look Guarantee” is available only for clients who have had either a Discovery or Gameplanconsultation before their service, to ensure we fully understand your needs before starting.

What if my stylist is not available for a follow-up?
Your follow-up must be with the same stylist or one of the same team members who did your original appointment. However, if you’re unhappy with any part of your hair, you can request to see another stylist for corrections, as long as it’s within the timeframe and meets the criteria of our guarantee.

Which days can I come for a follow-up appointment?
You can schedule your follow-up appointment any day except Saturday.

How do I book a follow-up care appointment?
Simply contact our reception team, and they will arrange a complimentary blowdry or follow-up appointment within 2 weeks of your original service as part of our Follow-Up Care Package.

Can I book my follow-up appointment online?
No, follow-up appointments can only be booked in the salon or over the phone. To avoid disappointment with availability, it’s usually best to book your follow-up before you leave the salon.

Does a follow-up care appointment include a head massage?
Absolutely. It’s a wonderful way to be pampered all over again!

Can I attach a consultation to my appointment?
Yes, you can! Just make sure you have enough time booked for both the consultation and your service.

What happens if I don’t like what my hairdresser is saying in the consultation?
If you’re not happy with what your hairdresser suggests during the consultation, that’s okay! The consultation helps you avoid booking in and getting work done that might not meet your expectations. It’s all about making sure you’re comfortable and confident in the plan before moving forward.

Is this too good to be true?
No, we truly care about everyone who visits our salon. It’s important to us that we find the right match for your hair and your hairdresser. We love building relationships, and once you’re in with us, we’re all one big family that looks after each other.

Special Offers

Don’t forget to check out our latest offers to enhance your salon experience. We can’t wait to welcome you to NOCO Hair!

View now